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Dealership Reviews
for Suntrup Ford Westport in Saint Louis, MO

How Are We Doing?

You can always expect world-class service and selection at Suntrup Ford Westport. In fact, it’s our personal approach that continues to bring our customers back time and time again. But just what is it about Suntrup Ford Westport that sets it apart from the competition? There is no one more qualified to answer that question than our customers! Here you will find reviews from Suntrup Ford Westport customers, many of whom have been shopping with us for years. We invite you to look around and hope you will leave a review of your own once you have been to see us. Thank you in advance for taking the time to do so.

  • Craig Caesar
    Much improved facility and customer service! Friendly and thorough service. Had to schedule more than a month out but that was the only downer.
    Google
  • Claudia Niewald
    My appointment was for The Works package. Almost paid for the additives for mileage over 160,000 and glad I didn't. To have the tires rotated 8 of the lug nuts were replaced, adding $160.+ for labor & parts. Adding the shop charges I had a final bill of $190 more than expected. Otherwise, my experience was fine.
    Google
  • John Boles
    I arranged to buy a 2018 Forester and trade in my 2008 Outback. Since I was driving from New Mexico to buy the car I was worried they would try to re-trade the deal when I got to Saint Louis. They did exactly what they said they would do giving me close to blue book for my car. The Forester was in excellent shape and very clean. They were very professional and I would recommend them to other buyers.
    Google
  • Robert O'Brian
    I cannot say enough great things about this dealership, from the General Manager, Kirk Latta, to Finance, Andrew Suntrup, to Sales, Phoenix Phillips. They listened to what I was looking for in a 2022 Bronco Sport, Area 51 Big Bend, and lo and behold, they had one coming in on the next transport. Is all I had to do was put money down and it was mine, I didn't hesitate and within a week, this vehicle was delivered to me by my salesperson, Phoenix Phillips, at my home in Springfield, Illinois, no questions asked, just hand delivered. The kicker to the whole deal was they took my trade, a 2020 Ford Ranger, sight unseen and paid off this vehicle. I will never do business with any other dealership, they treated me A #1 and I'm eternally grateful for their professionalism and honesty. There are not enough accolades I can bestow on this dealership for their help and support. Phoenix took time out of his day to hand deliver my vehicle to me! Thank you to all these gentlemen, Kirk, Andrew, and especially Phoenix, JOB WELL DONE! I Love my new 2022 Ford Bronco!
    Google
  • Tonya DeDeaux
    I give my service rep, Michael and the service team 5 stars 🌟!!! I was concerned about the dealership having my vehicle for a couple of days due to the recalls needed to be done but Michael was able to get my vehicle back to the same day by 4:30pm after I had a 7:30am drop off that same morning. He cared about my concern as a customer especially with that being my only form of transportation. Thank you so much Suntrup Ford - Kirkwood for having a dedicated , professional staff! Best, Tonya 🙂
    Google
  • Connie Schneider
    I had an appointment for 1:00 pm and it wasn’t busy at all. I waited for the service to be completed. I was having the Works since i am going on a driving trip this week. The service was quick and it was a good experience. The service advisor was friendly!
    Google
  • Andrew Ahr
    I had an appointment on September 12 at 7AM. Leading up to that appointment Chad was always quick to respond to any questions I had or issues I thought might come up. My service appointment for for a 30,000 mile maintenance check plus fixing a faulty tire pressure monitor and a faulty battery. I was checked in just a few minutes after 7AM and was allowed to wait in their spacious and well lit lobby where I could plug in my laptop and get some work done while I was there. Jake the service tech did a great job and worked fast. I was expecting to be there for 5+ hours but was out a little past 11:30. Thanks to Chad and Jake for the incredible service and experience. Andrew Ahr
    Google
  • Jessica Lopez
    I had the pleasure of working with Mike Eime as my sales consultant and Andrew Suntrup, the finance director and I couldn’t have asked for a better experience. As a girl by myself I was a little intimidated walking into a dealership for the first time. But they made me feel very comfortable with my purchase. They were fully transparent and super clear about my purchase. I absolutely love my new car! I would highly recommend anyone looking for a vehicle to look at Suntrup Ford Westport!
    Google
  • Taylor Hubble
    I just had a few recalls and I've had my car serviced a few times here and it's always been an amazing experience. Never sold anything I don't need,never not been informed by my advisors Rachel and Mandy,and always treated like family not just a customer. Suntrup Westport is alittle far from my home but I will continue to pass up the others for what they do there. Two thumbs up and 10 out 10
    Google
  • Mary Jason
    I received great service at Suntrup Ford in Kirkwood. It’s wonderful to get friendly service. Thank you so much!!! Michael did a great job!
    Google
  • Marcie Campbell
    I went into the dealership to buy a car and Mike K and Tony made it so easy. They were not pushy which I loved. They were very professional they got me into the car I wanted with a low down payment and a reasonable car note. This was the best experience I've ever had when purchasing a car.
    Google
  • Rick Cappaert
    Jeff Womack was very helpful and informative. He was laid back and did not apply any pressure to buy even though we needed to buy a vehicle for our daughter before she left for school in two weeks. He let us take the car she was interested in for the weekend.
    Google
  • Ken Coleson
    Justin was awesome. Faster friendly experience! Will definitely buy from them again.
    Google
  • Stevie Ray
    Kyle Snyder did a great job. My son bought a used truck from Suntrup. The vehicle had not been through the service department when we viewed it. After the sale, they ran it through service, put on new brake pads, when not completely worn, changed all the filters, rotated and balanced tires and more. The real big kudo was when they had to put a new brake light assembly. Kyle found they ordered one, but then it would not match the other existing one because of a modification. He had them order two, so they would match. It's those little things that make you feel good. Good job, Kyle.
    Google
  • T O (TOB)
    Mike was able to facilitate my vehicle’s issues. He communicated with me regarding what my needs would be. Mike was then able to give me the great news, my vehicle part was in. Initially the part was going to take a month to get. However, it was only 10 days to 2 weeks wait! Thanks for all you & your crew did for me Mike!
    Google
  • Audrey Westbrook
    Special thanks to Phoenix.. he was awesome in helping us find a vehicle he was also helpful to my toddler who always steal the show haha.. we were treated so friendly and felt right at home! Blessed with a beautiful vehicle and service! Oh and Tony we like to recognize and thank you as well and we look forward to future endeavors. Thanks again 😊
    Google
  • sherri tackett
    Sun trip Buick is the best place to purchase a vehicle. They are very kind and the customers concerns are first. Eric Trigg is the best car man I have ever worked with. This is my second car purchased from him. I will never go anywhere else. Give him a shout and tell him I sent ya! Happy drivings
    Google
  • Lori Waters
    This was my first routine scheduled maintenance on my vehicle and I was in and out rather quickly, very pleasant experience overall and very informative as well. Thank you so much for making this painless for me.
    Google
  • Bentley Joshua
    This was my third vehicle that I've purchase from Suntrup Ford Westport and I would recommend that everyone who's looking to purchase a new truck to go and see Terry Logan who treated me with respect without ever pressuring me into buying a vehicle. Thanks to Terry and Andrew who made my purchasing a great pleasure. Also, Suntrup is where I go to get F150 service. The Service department has always treated me with respect.
    Google
  • Clark Shutt
    Tiffany was just terrific! That woman works hard!! We arrived with the purpose of looking at a specific car on their lot and ended up with another car that suits us perfectly. Tiffany was very patient with us and by days end drove home with the perfect car.
    Google
  • Gary Helm
    Tim Bacon took good care of me. Liked that he let me know there was a recall on my GMC Terrain without having to ask. Work went fast and mechanic Joe Dickens took time to explain the work that had been done.
    Google
  • Kim Bronson
    We have been coming to Suntrup for nearly 20 years for service on our Ford vehicles and have always had great service and trust the care of our cars only to the fine mechanics and staff at Suntrup Ford. They have always addressed any issues we have had with our cars and given us fair prices on all their services. The service advisors are the best and have always made sure our cars are in and out as quick as possible, even when they need to order parts. Fantastic staff at Suntrup!
    Google
  • Abigail
    Working with the service department is by far the best experience I have ever had, compared to any dealership service department and including auto repair shops. I appreciate their communication and clarity. Working with Dave and Casey make it easy and the rest of the staff is
    Google